If you’re anything like me, you’ve struggled defining what constitutes success from a social campaign. If you’re running a Facebook campaign, what metrics do you look at to gauge your success? Likes, comments and shares are great, but they don’t always translate in to success. What about Twitter? Are you looking at your campaigns with all those re-tweets and favourites and thinking…I’m doing pretty well! Don’t worry if you’ve fallen into one of these traps, we’re here to help! Let’s start by breaking the steps down to take to ensure you’re getting the most out of your social media campaigns.
Clearly define your campaign goals and KPI’s
One of the biggest mistakes that marketers make when running social campaigns is that they fail to define the goals of the campaigns and a way to effectively measuring this. ROI can be measured in many different ways like: lead generation, customer acquisition, click-through-rate, increased fans, or even the tried and true metric – revenue.
Choose your platform
It seems like everyday there is a new Social Media platform popping up with hopes of capturing some of the already saturated market. For this article, we’re going to focus on the 6 social networks listed above, however, it is essential that you find the platform that allows you to build an audience and effectively communicate with them. A simple checklist can help you optimize your chances of success by answering the following about your target audience:
- Who are they Age, location, interests, etc?
- What social media platform(s) do they prefer?
- How much time do they spend on social media?
- What mind-set are they in when they are spending time on those social platforms?
Track your campaigns
So after you’ve set your campaign goals and decided on your platform, its time to watch all that hard work pay off…but wait, you need to have some way to keep an eye on how your campaigns are performing. Measuring influence on social media platforms can be difficult, and it’s been the topic of debate in much of the industry. Depending on the needs of your business, there are both paid and free tools to use for campaign tracking and management. Some of the better free tools out there include Google Analytics, Hootsuite, SocialMention, and native platform insights (Facebook Insights and Twitter Analytics). Check out our list of 6 Free Tools to track Social Media Campaigns here.
Optimize your campaigns and efforts
Now that your campaigns are live and running, you can just sit back and wait for all the conversions to come in….right? NO WAY! This is where many marketers drop the ball. Using the data you’ve obtained from tracking your campaigns, now its time to optimize and really hone in. One tip is to run A/B tests on your landing pages and ads. You may find that some methods helped you convert more, while others weren’t so successful. By having multiple versions of your advertisement, you can really see what works and what doesn’t and put your efforts (and spend) into those that will bring the best results.
Analyze, Optimize, Repeat
One of the most difficult tasks that anyone who has worked in marketing is defining what is success, specifically, ROI as a measure of success. Traditionally, ROI has been measured like this:
Return on Investment (%) = (Net Profit / Marketing Costs) x 100
When dealing with traditional marketing methods, this is a clear-cut way of defining success and ROI for your campaigns. If you reading this, my guess is that this doesn’t work for you in social media and you need some answers! Social Media Marketing (SMM) can be tricky, but these tools should help give you an edge and help you steer your campaigns in the right direction.
Google Analytics is an incredibly powerful tool that can allow you to get a better understand of your customers by providing you with loads of data and statistics to help you analyze your visitor traffic and optimize campaigns. Using Google Analytics Campaign Tracking, you can set up tracking links for campaigns with UTM parameters so you can really understand your customers!
Hootsuite has been around as a staple in the social media management and metric tracking since SMM took off. An easy-to-use interface provides users with a dashboard where they can manage and measure multiple social networks. One feature that many people overlook is the ability to work in teams – a huge bonus for anyone who has multiple people working on their accounts. Hootsuite is a great tool for scheduling posts from multiple social media channels as well as giving you the ability to create individual reports.
Facebook Insights is a powerful tool that provides all the analytic data for your Facebook page. Page Insights gives Page managers a number of aggregate metrics, including the number of people who like their Page, how many people see a post and how many people clicked the post. The insights allow you to understand your audience, what they are reacting to, and adjust your content to meet their needs.
Twitter finally caught up with the rest of the major social media platforms and has released some analytics. With Twitter Analytics, you can track timeline activity, including tweets that were favorited, retweeted, and replied to. Another helpful aspect of this tool is that it tracks the number of mentions, new followers and newly followed. Check out our “Beginners Guide to Twitter Analytics” for a full breakdown.
Bitly is an incredibly powerful tool that is vastly underrated. Most people use bitly to just shorten their urls, but it does so much more! This link shortener allows you track everything you share. This is a great way to see what your audience is interacting with and decide if the content you share is valuable.
Social Mention is a social media search and analysis platform that aggregates user-generated content from across the universe into a single stream of information. It allows you to easily track and measure what people are saying about you, your company, a new product, or any topic across the web’s social media landscape in real-time. Social Mention monitors 100+ social media properties directly including: Twitter, Facebook, FriendFeed, YouTube, Digg, Google etc.
What’s up with WhatsApp?
Not sure if you’ve noticed any service interruptions with everyone’s favorite mobile instant messaging service, but WhatsApp has been gone down today some time around 7:30pm CET. This has left the millions of users without access to the incredibly popular app.
WhatsApp has more than 400m users around the world and claims it is adding more than 1 million new registered users a day. Recently, Facebook owner Mark Zuckerburg shelled out a staggering $16 billion with another $3 billion in stock options for this With a purchase like this, Facebook is holding strong to its promise of a mobile focus this year. This acquisition could be a sign of a bigger plan with Facebook still struggling to perform to its potential with their paid ad platform, specifically in the mobile department.
With a massive service connection within the first 48 hours of the recent acquisition of WhatsApp, the questions around what could have caused this begin to swirl. Could this be a result of a massive change to WhatsApp as we know it? Will there be a deep integration with our Facebook accounts? Wouldn’t it be interesting to find out that this recent outage is just Facebook updating all of their databases and connecting our cell phone numbers with our Facebook accounts?
While this may be frustrating from a privacy point of view, this could mean big business for Facebook as they have their eye on showing they can be as profitable as they are massively influential. This could also be the solution they need for their mobile and paid ad platforms, especially since their ad targeting tool, Custom Audiences, works with e-mail address AND/OR phone number. Since most us are asked for both email and phone when registering on sites online, online marketers should have no problem connecting with their target audiences on Facebook from here on out – provided this is what’s happening.
Just a thought I had when the service went out and was thinking about possible causes. If this isn’t the case, I’d like to see something from Facebook if they decide to use my idea. Back to your regular scheduled programming.
LinkedIn, the social networking site for professionals, has been rolling out a new and updated design for their users.
LinkedIn users may have started to notice that their homepage and many people are big fans…including myself!
According to LinkedIn representatives, “this is just the beginning” and that it plans to offer more customization and functionality later this year, but for now the redesign should be hitting your account over the next few weeks.”
The new style has been compared to that of Google+, as it features larger pictures and visible comments. The information is displayed on the page in a much more visually appealing manner, which makes scanning the updates a much more enjoyable process.
We want to know what you think of the new design. Let us know what you think and don’t forget to contact us for a free Social Media Strategy Quote!
A Russian forum user claims he has hacked LinkedIn, uploading 6,458,020 encrypted passwords.
Users have shared concerns over the LinkedIn iOS app, stating that the app has violated the user privacy by sending detailed calendar entries to its servers. Representatives for LinkedIn have responded online at Twitter stating that they are looking into the issue.
Whenever using online services, we highly recommend that you change your password often and ensure that it is secure. We suggest that when choosing your password, ensure that it contains letters, numbers, and special characters.
On-line check-in giant, Foursquare has just passed 15 million users. This is milestone is huge for Foursquare, as they only had 1/3 of their current user base just one year ago.
With more than 90 million smartphone users in the US aged 13+, nearly 78% of smartphone users are potential geo-social app users. Facebook has made an attempt to enter into the mobile check-in market with Facebook Places; however, it has not seen the same results as Foursquare.
In an attempt to increase their market share, Facebook has acquired more technical employees for its California headquarters by buying Gowalla. Gowalla, based in Austin, Texas, will relocate the majority of its engineering staff to Palo Alto, CA to work on improving the mobile apps offered by Facebook.
Are you using social media and geo-location apps to promote your business? If you have a physical location where customers can visit your store, you could be offering more via location based apps! Contact us today for a free quote and find out of CKR Media Consulting can help you get more customers through your doors.
As more and more businesses enter into the social media arena, one of the biggest mistakes I’ve noticed is the lack of a clear and well thought out social media strategy.
Many business owners think that if they have created Facebook, Twitter, and YouTube accounts, occasionally post content, this will be sufficient to promote their brand online. Unfortunately, this is where many businesses are missing out on the true value of social media.
Are you engaging your customers online?
One of the most important aspects of social media is the ability to connect with your customers, and ultimately your intended target market, on a personal level. This helps to gain important insight into understanding what your customers want. Additionally, use these opportunities to strengthen your brand presence online and develop new networks.
At CKR Media Consulting, we can help you create a social media strategy that will help you take your business to the next level. Contact us today for a free quote!
It seems that every day we hear about a new social media channel that has popped up and is offering the latest and greatest new features. For a first time user, or even a seasoned marketing vet, selecting which social media channels to work with can be a daunting task. The key to choosing these marketing mediums is finding what type of impact you want to have on your target audience.
Do you want to simply broadcast your message to the masses or are you interested in creating and interacting with an online community? Answering these questions will help you determine what social media channels work best for you.
Social media monitoring is essential for businesses of all sizes
One of the biggest tasks of anyone using social media is keeping up with all of the information. How do you monitor the massive inflow of tweets, status updates, press releases, and articles?
We’ve got a few social media monitoring tools that will make your marketing and monitoring efforts much more effective.
For anyone who is using social media, Hootsuite allows you to have your social media accounts in one convenient location, making monitoring and posting updates a breeze. The free version allows you to add up to five networks including Facebook, Twitter, LinkedIn, Foursquare, MySpace, PingFm and WordPress.
Social Mention is a social media search engine that searches user-generated content such as blogs, comments, bookmarks, events, news, videos, and microblogging services. This service is great for receiving e-mail updates about your brand, search terms, or specific industry keywords.
How Sociable is a great way to start measuring your brand’s visibility on the social media channels. Similar to the Klout score, How Sociable allows you to determine your visibility based on variety of metrics that span the wide range of the social web.
At CKR Media Consulting, we specialize in social media and web 2.o applications. Contact us today to find out more about how we can help you harness the power of social media!
One of the biggest mistakes made by business owners in social media is not promoting their efforts offline.
That’s right, taking your online social media efforts offline. When businesses take on any type of marketing campaign or strategy, online or offline, they must be effectively cross-promoting their social media efforts at any possible chance that arises.
So how does a business market social media offline?
First, make sure that EVERY piece of printed marketing material (signs, menus, posters, banners, window decal, etc) includes your social media and online information. This includes links to your website, Facebook, Twitter, LinkedIn, Youtube, Foursquare, and any other online links to your business.
Next, make sure to make your offline ads memorable and creative. It would be a shame to put all that effort into creating stunning online social media accounts and only have a small portion of your client base interacting with it.
Finally, the most important aspect of offline social media marketing is getting your employees involved. Your employees, especially in service based businesses, are the first point of contact with your customers. Therefore, it is essential to ensure that they are not only aware of your social media strategy and campaign, but also spreading the word when they are with customers.